Client Overview

PI Associates is a busy personal injury law firm specializing in automobile accidents, slip and fall cases, and workers' compensation claims. With three partners and a lean support team, they handle high volumes of client inquiries daily while maintaining the personalized service their clients expect.

The Challenge: $90K+ Annual Revenue Lost to Slow Response

Like many growing law firms, PI Associates faced critical bottlenecks in their client acquisition process:

  • Manual intake process required 45+ minutes per potential client
  • Response times averaged 24 hours—by which time leads had contacted competitors
  • Receptionists were drowning in paperwork while phone lines went unanswered
  • Case details were frequently lost or incomplete due to handwritten notes
  • Weekend and after-hours inquiries went unaddressed until Monday morning

The financial impact was significant: Studies show that law firms responding within 5 minutes are 100x more likely to convert leads than those responding after an hour. With an average case value of $3,000-$5,000, each lost lead represented substantial revenue.

More critically: personal injury clients are often in distress and need immediate reassurance. Delayed responses not only cost revenue but damaged the firm's reputation for client care.

The Solution: KIDL Automated Legal Intake System

KiDaFlow deployed KIDL (Kidaflow Integrated Digital Legal-system), a comprehensive intake automation platform designed specifically for law firms. The system transforms how PI Associates captures and processes new client inquiries.

What the System Does

Instant Client Engagement

  • Automated response within seconds of form submission
  • Personalized SMS and email acknowledgments
  • 24/7 intake capability—nights, weekends, holidays

Intelligent Case Processing

  • Auto-creates case files with complete client information
  • Assigns priority levels based on case type and urgency
  • Routes cases to appropriate attorneys automatically
  • Captures documents and photos from clients digitally

CRM Integration

  • Seamless connection to existing case management system
  • No duplicate data entry required
  • Real-time dashboard for tracking all inquiries
  • Automated follow-up sequences for nurturing leads

Integration Architecture

Website Forms ↔ KIDL Platform ↔ CRM ↔ SMS/Email Automation

Implementation Timeline: 4 weeks from contract to full deployment